Santa Cruz Tech Beat


Looker Maintains Rank as an Overall Leader in Annual Wisdom of Crowds Business Intelligence Market Study

Looker retains a perfect ‘recommend’ score from its customers.

The Dresner Wisdom of Crowds Business Intelligence 2018 Report surveys data professionals who rank 27 BI vendors on 33 metrics such as scalability, reliability, technical support, value for price paid, and integrity.

Looker, a leading data platform company, has announced its third consecutive ranking as an Overall Leader for Customer Experience and Vendor Credibility in the annual Wisdom of Crowds Business Intelligence Market Study.

According to the study, “It (Looker) scores significantly above the overall sample for virtually all measures and is best-in-class for sales business practices, technical support professionalism, and responsiveness. It maintains a perfect recommend score.”

“As Looker continues to scale its business and evolve the product, it becomes increasingly important to remain focused on delivering great experiences for our customers,” said Frank Bien, CEO of Looker. “That’s why studies like these, that are based solely on customer responses, are so meaningful to us. We pride ourselves on making our customers successful and are happy to see that reflected in the rankings of this year’s industry-wide report.”

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